Returns & Exchanges
At Conti's Bakeshop & Restaurant, we strive for perfection in every bite, but if your order arrives damaged or incorrect, we are committed to making it right through a prompt replacement or refund process.
Report the Issue
Contact our customer service hotline or message our official social media pages within 2 hours of receiving your order to report any quality concerns or discrepancies.
Provide Proof
Please take clear photos of the product, the packaging, and the attached receipt to help our team validate the condition of the items upon delivery.
Evaluation
Our quality assurance team will quickly review your request to determine if the item is eligible for a return based on food safety and handling standards.
Resolution
Once approved, we will arrange for a fresh replacement to be delivered to your address at no extra cost or process a refund through your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing